Get in Touch
New client or need help with investing?
Whether you are an existing client or not, new to investing or a seasoned pro, our expert Investment Helpdesk will be happy to offer information on our range of accounts, as well as the funds, shares and other investment options available within them.
Please note that as a Direct service the Investment Helpdesk cannot offer investment advice, but will be happy to introduce you to the Financial Planning and Investment Management services of our parent company Charles Stanley.
(0131) 550 1212
Open 8:00am - 6.00pm, Mon - Fri
Help with accounts, for existing clients
If you are an existing client of Charles Stanley Direct, our Accounts Helpdesk would be happy to help you with any enquiry you might have.
Change of details?
Secure message us
The best way to get in touch with the Accounts Helpdesk is via a secure message. When they reply, you will see an icon appear in the top right hand corner of the screen. We will also send you an email to let you know a secure message is waiting.Send a Secure Message
(0131) 550 1234
Open 7.30am - 5.00pm, Mon - Fri
Write to us
Charles Stanley Direct
2 Multrees Walk
Edinburgh EH1 3DQ
Want us to call you back?
Our internal complaints handling procedures for the reasonable and prompt handling of complaints is available upon request. If you cannot settle your complaint with us, we are subject to the independent jurisdiction of the Financial Ombudsman Service (FOS), to whom you may be entitled to refer your complaint. The FOS can be contacted on 0800 023 4 567 or at www.financial-ombudsman.org.uk.
Registered Head Office
Charles Stanley & Co. Ltd, 25 Luke Street, London EC2A 4AR.
020 7739 8200