Get in Touch

New client or need help with investing?

Whether you are an existing client or not, new to investing or a seasoned pro, our expert Investment Helpdesk will be happy to offer information on our range of accounts, as well as the funds, shares and other investment options available within them.

Please note that as a Direct service the Investment Helpdesk cannot offer investment advice, but will be happy to introduce you to the Financial Planning and Investment Management services of our parent company Charles Stanley.

Telephone us

(0131) 550 1212

Open 8:00am - 6.00pm, Mon - Fri

Help with accounts, for existing clients

If you are an existing client of Charles Stanley Direct, our Accounts Helpdesk would be happy to help you with any enquiry you might have.

Secure message us

The best way to get in touch with the Accounts Helpdesk is via a secure message. When they reply, you will see an icon appear in the top right hand corner of the screen. We will also send you an email to let you know a secure message is waiting.

Send a Secure Message

Telephone us

(0131) 550 1234

Open 7.30am - 5.00pm, Mon - Fri

Write to us

Charles Stanley Direct
2 Multrees Walk
Edinburgh EH1 3DQ

Want us to call you back?

If you prefer, we will ring you at a time that suits you to answer any questions you may have. Although we endeavour to call when you ask, at busy periods it may take up to 2 working days to get back to you. In addition, we will normally only call during office hours as listed above.

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Our internal complaints handling procedures for the reasonable and prompt handling of complaints is available upon request. If you cannot settle your complaint with us, we are subject to the independent jurisdiction of the Financial Ombudsman Service (FOS), to whom you may be entitled to refer your complaint. The FOS can be contacted on 0800 023 4 567 or at

Registered Head Office

Charles Stanley & Co. Ltd, 25 Luke Street, London EC2A 4AR.


020 7739 8200